Policy Page

1. Shipping Policy

• Delivery Area: We currently ship within Germany, Austria, and Switzerland.

• Delivery Time: Orders are usually delivered within 7–9 business days. In rare cases, delivery may take up to 9 business days.

• Shipping Costs: Shipping fees are calculated and displayed at checkout.

• Shipping Partners: We work with trusted carriers such as DHL, Hermes, or DPD.

2. Return & Exchange Policy

• Return Period: Items can be returned within 14 days of receiving your order.

• Conditions: Items must be unused, complete, and returned in their original packaging.

• Process: Please request a return through our store’s returns page, including your order number and reason for return.

• Return Costs: Return shipping costs are generally covered by the customer, unless the item is defective or damaged.

3. Privacy Policy

• We take your privacy very seriously.

• Your personal data is only used to process your order and for internal purposes.

• Data will only be shared with third parties if necessary to fulfill the contract (e.g., shipping providers).

• For more details, please refer to our full Privacy Policy section.

4. Disclaimer

• Safety Notice: Our toys are designed for children, but please check the age recommendations on each product page.

• Parental Supervision: Parents or guardians are responsible for ensuring safe use of all products.

• Product Images: Colors and designs may vary slightly depending on your screen settings.

Company Name: LOSPOLLOS LIMITED 
Registration: 78558895
Address: RM03, 24/F, HO KING COMM CTR, FAYUEN ST, MONG KOK, HONG KONG